Shipping Policy

Delivery Information​

Delivery Cost

All our delivery are FREE to the UK

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International Delivery Zones

Not available yet

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Please note that personalised, bespoke and made-to-order products can take up to 30 days to make.

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Always check the relevant product page for accurate delivery information. By purchasing an item you agree to the stated delivery date. In the event of any change you’ll be notified of a revised delivery date by email.

Delivery times

Delivery timeframes differ and are stated on the product page and at the checkout. Timeframes shown for standard delivery are estimated from dispatch.

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Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens we will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, we will be in touch again to let you know when to expect delivery.

UK tracked express delivery

We offer Tracked Express Delivery to UK destinations. The product will be delivered by the date stated on the product page at the time of ordering. 

Return & Exchange Policy

For most products, you have 28 days to notify us if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t). 

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What you can’t send back

Unfortunately, some items are non-cancelable and non-refundable:

• Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the us to all customers), is personalised or otherwise can't be resold due to a bespoke element

• Creative pieces that are specially commissioned when you place an order, like art, sculpture, furniture and ceramics

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

How to cancel your order, or return or exchange a cancelable product

1. Contact us directly to let us know that you wish to cancel your order, or return or exchange a product
2. Outlining your request to us by signing in to your account, clicking ‘my account’ at the top of the page, clicking ‘my orders’. Within this menu, picking the relevant order you wish to return and then clicking on ‘contact us’ where you can submit your request.

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Returning your order to us

Once you have contacted us and have confirmation for your return, please follow the below steps to return your order.

1. 1. If already received, package the item up and send it back to us within 14 days of letting us know that you want to cancel your order and return the product (you MUST use a signed-for delivery service and please retain your proof of postage). Please note that you will have to bear the direct cost and responsibility of returning the product.

   2. We should process the refund directly to your payment card, in no more than:

                    a. 14 days after the day the product is                                                  received by us; or

                    b. if earlier, 14 days after the date you                                                 provide evidence that you have                                                        returned the product to us;                                                    or

                 c. if there were no goods supplied, 14                                                days after the day on which you                                                        informed us (via Step 1 above) about                                                your decision to cancel your order.

Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.

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Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).

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Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract.

Gift Cards

Gift Cards cannot be returned or refunded, except in accordance with your legal rights. Gift Cards cannot be exchanged for cash or transferred for value.

We comply with our returns policy, giving you peace of mind when ordering. If you have any further questions or you didn't find what you were looking for here please get in touch with us.

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